Microsoft Voice Engineer

Job Title: Microsoft Teams Voice Engineer

Job reference: SGL/07112022

Job description: A Local Authority in Cumbria is looking for someone who is Microsoft Teams Voice Engineer Certified to provide professional expertise for the organisation. The role is to start on a temporary basis until the end of April 2023 working on a 37 hour per week basis. The role will be a hybrid based with the successful applicant requiring to go to the office 1/2 times a week

The Council are currently at the tail end of a Telephony upgrade which uses a Mitel system, while also implementing Teams Direct Routing. Customer services will use the Mitel handsets and agent ID’s, whereas back office staff will have Teams Voice

Duties:

• Configure the Teams users for Teams Voice
• Assign ext/ddi’s and implement hunt/ring functionality for group contacts
• Passing on some Teams Voice knowledge to other members of staff to help resolve issues etc
• Assist with go-live and end user issues as well as Teams awareness communications for staff awareness
• General 2^nd Line Engineer duties

The successful candidate must have The Microsoft Teams Voice Engineer Certification

Hourly Rate: Flexible

To discuss this role in more detail please contact Sean Leonard (sleonard@venngroup.com) or Jake Simms (jsimms@venngroup.com). You can also reach the North Local Government Team on 0161 830 1830.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.