Neighbourhoods Officer

Housing Neighbourhoods Officer Immediately Required

Duration:    2 Months

Location:     1 X day in Stratford-Upon-Avon, 2 X Days home working with travel to the following locations Rugby, Leamington Spa and Warwick to cover patch work

Hours:         22.5 hours per working week

Pay Rate:    £22.50 via Umbrella

An opening has arisen for a Housing Neighbourhoods Officer within a large Housing Association. This position shall be part time with one day based in Stratford-Upon-Avon and the following 2 days home working with travel to patches.

The successful candidate will be responsible for: 

• Focus on ASB and simpler aspects of the below duties
• Make a difference to our customers and communities by early intervention, regular contact and pro-active estate management
• Enforce tenancy conditions in line with agreements, policies and standards, with an early intervention and prevention ethos
• Minimise voids by coordinating the allocations and referral process
• Manage the letting process of homes for customers whether they are relets or new homes thus maximising organisations rental income and minimise loss
• Responsible for the signing up of new customers including new sign up and tenancy management visits
• Maximise the usage and completeness of customer data
• Review individual customer needs to identify cases where intensive tenancy support is required, including securing external support where required
• Maximise rental income by supporting the income management process by carrying out face-to-face meetings and attending Court to present cases in line with organisations process and Court protocols
• Manage low level ASB to successful conclusions.
• Positive customer engagement and efficient resolution of customer expressions of dissatisfaction or complaints
• Respond to customer feedback and deliver excellent levels of customer satisfaction.
• Review performance and make continuous improvements for the benefits of the schemes, customers, including regeneration projects
• Ensure service standards are maintained by following the organisations policies and procedure

The successful candidate will have:

• An Enhanced DBS
• Previous experience working in this position
• Drive with access to a vehicle

To discuss this role in more detail and to secure this opportunity, please contact Kimberleigh Parsons (Executive Consultant) on 0121 616 0660 or alternatively email kparsons@venngroup.com

At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.

*Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations