Network Engineer

I'm recruiting on behalf of a well known public sector organisation in Cambridge that require a Network Engineer to work on a temporary basis, this will involve an immediate start to work on site in Cambridge for £185 per day (inside IR35).

This is what we are looking for, someone with experience in two key areas:

Technical Skills and Knowledge:

• Configure telephony systems – Including IVR’s and queueing functions
• Provision telephony where required – including jumpering and re-routing of cabling between wiring centres
• Troubleshoot faults within telephony/paging services and the supporting hardware – VoIP and Analogue
• Support the CAB room and Data Centre Environments, including monitoring via Jacarta
• Customer advice and support – ISTM knowledge or a comparable problem/incident management system
• Safe configuration of operationally critical systems and applications
• Have the ability to show empathy and understanding to end users
• Liaise confidently & professionally with internal and external 3^rd parties
• Undertake 2^nd  and 3^rd line system, software and hardware support enquires.
• Provide quality, customer focussed support to the Infrastructure service desk at all times

Technical Process Knowledge:

• Incident Management – Manage incidents effectively and provide 1^st time fixes where possible
• Problem Management – Identify trends to look at resolving root causes of incident
• Change Management – Understands and has used RFC processes previously
• Continuous Improvement – eg identify areas that could benefit from IVR reviews or creation
• SLA management – Works to the pre-defined service levels and understands prioritisation
• Project management Framework knowledge (Prince2/ Agile)
• Work with support agencies and 3^rd parties to resolve incidents and problems
• Liaise with Senior Managers