I'm recruiting on behalf of a well known public sector organisation in Cambridge that require a Network Engineer to work on a temporary basis, this will involve an immediate start to work on site in Cambridge for £185 per day (inside IR35).
This is what we are looking for, someone with experience in two key areas:
Technical Skills and Knowledge:
- Configure telephony systems – Including IVR’s and queueing functions
- Provision telephony where required – including jumpering and re-routing of cabling between wiring centres
- Troubleshoot faults within telephony/paging services and the supporting hardware – VoIP and Analogue
- Support the CAB room and Data Centre Environments, including monitoring via Jacarta
- Customer advice and support – ISTM knowledge or a comparable problem/incident management system
- Safe configuration of operationally critical systems and applications
- Have the ability to show empathy and understanding to end users
- Liaise confidently & professionally with internal and external 3rd parties
- Undertake 2nd and 3rd line system, software and hardware support enquires.
- Provide quality, customer focussed support to the Infrastructure service desk at all times
Technical Process Knowledge:
- Incident Management – Manage incidents effectively and provide 1st time fixes where possible
- Problem Management – Identify trends to look at resolving root causes of incident
- Change Management – Understands and has used RFC processes previously
- Continuous Improvement – eg identify areas that could benefit from IVR reviews or creation
- SLA management – Works to the pre-defined service levels and understands prioritisation
- Project management Framework knowledge (Prince2/ Agile)
- Work with support agencies and 3rd parties to resolve incidents and problems
- Liaise with Senior Managers