Patient Services Officer:
Venn Group has partnered with a large Healthcare Organisation in the Manchester area who is urgently in need of a fulltime Patient Services Officer.
Key Duites:
- To provide advise and support on how to raise a complaint
- Reslove any complaints in a quick manner
- To be able to go through the complaints process, when investigating the issue as well as lisaing with the Patient Services Manager
- Arrange and attend both meetings and hearings, to also provide and create cases
- Responsible for data entry- ensuring all information was updated
- Maintain and update all recrods on the database
- To be able to manage a large amount of complaints in a professional manner
- To be able to draft and send responses regarding complaints
- To have Information Management Skills
Please be aware this role is a fulltime roles, and experince with complaints within the NHS is required.
If you would like to know more about this role, please contact Chloe Dunkley on 0161 830 1830, or on cdunkley@venngroup.com