Property Services Complaints Officer
Recruitment Agency reference:7142270
A position has arisen for a Property Services Complaints Officer within a highly regarded organisation based in Bedfordshire/Working from Home. This is a key role handling formal complaints and providing excellent customer service within the Property Services team for a three-month temporary placement.
The successful candidate must have previous experience within a complaints handling/customer-focused role, ideally within the public sector.
Your duties will include:
Responsible for responding to, investigating and actioning complaints through the company’s complaints process in a customer focussed manner, ensuring that complaints are managed in accordance with the code of practice
Work with and co-ordinate responses from members of the Property Services team to understand the cause of, arrange resolutions to and log the learnings from each complaint and reporting on how this can be used to improve the service provided
Support the Property Services Managers with informal customer feedback and queries to help provide a high level of customer service
Communicate effectively with other employees, focusing on the needs of the customer and ensuring that resolution to the complaint can be found
Compile complaint trend information in conjunction with the lessons learned from each complaint and performance management data to identify any significant trends
Analyse the complaint trend information collected and lessons learned information to produce a monthly report outlining improvements to be made to the service
The successful candidate should have:
You must have previous experience dealing with formal complaints, ideally within the public sector previously
Must have excellent customer service skills
If you are interested in this position or would like to find out more about similar roles please contact Beth Conway on 01908 295 000 and email your updated CV to email@example.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.