Receptionist

An exciting opportunity has arisen for a Receptionist to join an excellent Charity that looks after vulnerable people. This role is to provide cover for the permanent recruitment and will involve playing a front of house role for the Charity.

Key Responsibilities:

• Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience
• Respond promptly to resident inquiries and resolve issues efficiently and professionally
• Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner
• Coordinate maintenance and repairs to ensure properties are maintained to a high standard
• Monitor contractor performance and follow up on incomplete or delayed works to ensure service quality and resident satisfaction, whilst keep thing customer informed
• Assist with organising and attending  meetings, open days, and community engagement events to build positive relationships and gather feedback
• Provide administrative support for organisational related processes
• Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies
• Assist in the preparation and distribution of newsletters, notices, and digital updates
•  Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery

Ideal Candidate Profile:

• Extensive experience in a recent Customer Service / Reception role
• Front of house experience
• Excellent communication – written and verbal
• Experience working for Charity / Housing Association

Location: On site full time

Rate: £17 - £18 per hour  

Hours: Full-time, 35 hours per week

Contract: 3 months with chance to extend

Reference: J92580

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.