Rent Recovery Officer

Interim Housing & Support Recruitment Solutions

Temporary Rent Recovery Officer

Venn Group’s South West Social Housing team are recruiting for an experienced Temporary Rent Recovery Officer to join the team on a 5 month contract, with the possibility of extension.

Location: Somerset (Mainly working from home with the occasional travel to Somerset)

Contract duration: 5 months initially, with the possibility of extension

Hours: Full-time,Mon – Fri (9am-5pm)

Rate: £15-20 per hour

Vacancy ref: 7087600

Day to day responsibilities include:

• Responsible for arrears and debt recovery management, housing advice and income maximisation for tenants across a patch of properties
• Chase arrears by e-mail, letter, phone and home visits from time to time
• Deal with cases at all levels from the beginning through to completion or eviction
• Serve notices, escalating cases for enforcement action
• Complete the paperwork for and represent the organisation in court
• Provide advice on how to access Welfare Benefits and Universal Credit
• Aid clients with their payment plans and monitor repayments
• Aim to reduce the arrears in the patch by and deal with all aspects of income recovery including letters, visits, telephone call and legal work
• Resolve complaints and queries from tenants

Essential criteria include:

• Demonstrable recent experience of arrears collection in a specialist arrears management role in a social housing setting
• Ability to represent at court for enforcement action
• Strong housing benefit and universal credit knowledge
• A current enhanced DBS
• Driver with own car

To apply for this role or to find out about other Housing jobs, please contact Branwen Johns or Ellen McGill from the Bristol Housing recruitment team on 01179 308760 or bjohns@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.