Homeworking Service Desk Officer
We are currently on the lookout for remote front-line support analysts to work on a busy DIS Service Desk.
The Service Desk provides a high quality, customer facing service to internal staff and partner organisations. The team provides support by phone, receiving and recording problems from customers, using a variety of system tools to try and resolve the problem and escalating and tracking issues where necessary.
The successful candidates will require excellent customer skills and will be able to communicate clearly and accurately. The ability to work as a member of a team is vital for this role.
Applicants should be able to deal with challenging situations in a calm and professional manner and should have experience of working on a Service Desk.
Candidates will ideally:
- Have excellent Customer Focus skills
- Be able to deliver first class customer care on the delivery of client’s requests and the resolution of incidents
- Be able to pick up processes quickly and effectively
- Have a positive and enthusiastic attitude
- Understanding and experience of ITIL processes such as Incident Management (including Major Incidents) & Request Fulfilment
- Have an understanding and experience of Active Directory (AD)
- Have an understanding and experience of Exchange & Outlook
- Have an understanding and experience of Mobile Device Management software
- Have experience of installing & configuring hardware & software
- Have knowledge of Microsoft System Centre Configuration Manager (SCCM)
- Be able to support the M365 suite and Microsoft Teams
- Able to attend the site as required (West Yorkshire)
Length of initial contract: 3 Months+
Start date of contract: ASAP