Service Desk Analyst opportunity
Agency Reference Number:66384
Venn Group is working with a large organisation in London who are looking to expand their Service Desk Team
Day rate: £90 - £150 (dependent on experience)
Location: London
Length: 3 months (highly likely to get extended)
Job responsibilities include:
- Handle calls, emails, chat and service management tool raised incidents, service requests and queries
- Provide face to face support to staff to help resolve incidents, fulfil service requests and address queries
- Provide desk side support to staff to help resolve incidents, fulfil service requests and address queries
- Log queries, incidents and service requests on the service management system and acting, where required
- Escalate any operational problems to more senior colleagues
The successful candidate will have:
- IT graduate or previous help desk/ Customer Service experience
- Have a real passion or interest in IT
- Previous experience dealing with customers and their queries
- Demonstrate excellent communication skills both verbally and written
- Previous IT experience is desirable