Service Desk Analyst

Service Desk Analyst – Leeds 

Venn Group’s Yorkshire IT team are recruiting for experienced Service Desk Analyst’s to join a busy service desk team! The role is fully on site and requires some level of service desk experience. 

Location:            Leeds – City Centre

Rate:                   £10.29 + Holiday Pay (dependant on PAYE or Umbrella)

Duration:            Three Month Rolling Contract 

Start:                  Immediate

Day to day duties:

• The successful candidate will join the technical service desk and assist customers with all IT support related issues
• Answer IT Support calls in a polite and professional manner and respond to support queries submitted by email and other means within Service Level agreements
• Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
• Monitor IT Support voice mailbox
• Prioritise incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue
• The opportunity to learn and support current technology
• Support the IT Team Leader to ensure high levels of customer service are always achieved
• Identify and escalate high priority/urgent issues to relevant personnel
• Responsible for incident and problem management
• Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests

To apply for this role or to find out about other IT opportunities, please contact Jack Metcalf jmetcalf@venngroup.com / Ben Cummins bcummins@venngroup.com or on 0113 234 6400 with an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates