Service Desk Analyst and IT Technician Roles
A leading public sector organisation in West Yorkshire has approached Venn Group’s IT team to recruit a number experienced Service Desk Analyst’s and IT Technicians to join their busy IT Department team:
Ref: DFT/5443873 Start: Both to start ASAP
Service Desk Analyst
Day to day duties:
- The successful candidate will join the technical service desk and assist customers with all IT support related issues
- Provide first and second line fault finding services and IT resolutions
- Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
- Support the IT Team Leader to ensure high levels of customer service are always achieved
- Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
- Identify and escalate high priority/urgent issues to relevant personnel
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
Location: West Yorkshire
Rate: £10 - £11.50 per hour
IT Technician
Day to day duties:
- The successful candidate will provide effective fault finding services and IT resolutions for a variety of IT equipment such as; desktop PC’s, laptops, desk phones, mobile phones and underlying infrastructure as well as supporting projects
- Assist with the deployment of Windows 10
- Provide a high level of customer service
- Ensuring all software is correctly configured with working applications
Location: Bradford
Rate: £12 - £14 per hour
Will need to drive/have a car to travel to various sites in Bradford/West Yorkshire
To apply for this role or to find out about other IT jobs, please contact Daniel Tyler on the North East IT Recruitment team on 0113 234 6400or email dtyler@venngroup.com with an up to date CV
