1. Job Title: Service Desk Technician ( 1st Line )
Venn Group are currently working with an NHS organisation in the North West to recruit a Service Desk Technician ( 1st Line Support ) on an initial 3 Months contracted job.
2. Job Specification:
The successful candidate will join the technical service desk and assist customers with all IT support related issues
Provide first fault finding services and IT resolutions
Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
Identify and escalate high priority/urgent issues to relevant personnel
Responsible for incident and problem management
Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
Customer Service / Call Centre background with low level IT experience will be considered *********
Can be based in 2 locations in the North West
To apply for this role or to find out about other Technology jobs, please contact Aadil Adam or Claude Kunzli on the IT Recruitment team on 0161 830 1830 or send your CV to manit@venngroup.com