Interim Housing & Support Recruitment Solutions
Regional Service Manager - Homeless
Venn Group are looking for a Regional service manager covering Basingstoke, Weymouth, Mendip and Exeter to cover long term sickness for homelessness services
Location: Basingstoke, Weymouth, Mendip and Exeter
Duration: Temp (3 Months +)
Hours: 37.5
Ref Number: 79247
Pay Rate: £23.50 per hour (Via Umbrella)
The successful candidate will be responsible for:
- Effective management of local service managers and oversight of projects,
devising and implementing improvement plans which also move services
towards operating within psychologically informed environments (PIE).
- Oversee the day-to-day operational management of outreach, support,
and accommodation services (as relevant) by embedding a culture of
accountability within teams.
- Oversee the development of motivated, skilled, and experienced teams by
promoting a culture focused on learning and achieving best practice in all
aspects of project delivery.
- Lead in the recruitment, induction and support of teams, managers, and
wider teams.
- Engage in the organisation’s People strategy; focussing on recruitment,
retention and development of our staff teams.
- Responsible for projects KPIs, statutory and that organisational quality
standards are met.
- Lead on service KPI reporting, ensuring accurate reports are completed
including high quality quantitative analysis. Develop plans to address
performance concerns where KPIs are not being met.
- Ensure financial procedures are being maintained, overseeing, and
leading on void management, housing benefit and service charge, support
planning across teams, ensuring timely re-lets and full compliance.
- Devise and oversee the implementation of improvement plans where
necessary.
- Manage the delivery of excellent services where clients co-produce and
are engaged with high-quality person-centred services, where a strength
based, and trauma-informed approach is taken.
- Manage the development of client involvement activities and co[1]production.
- Embed quality assurance frameworks with regular management checks
and mitigating action plans.
- Contribute fully as a member of the Operations Management Team to
achieve team/organisation objectives and standards.
- Manage budget, risk, and resource management of services within targets.
- Support the development and implementation of new services.
- Contribute to the implementation of service development projects, internal
- system developments and initiatives; embed these within
services.
- Implement Business Plan and Client Services Plan priorities, ensuring that
they are delivered within client-facing services.
- Effectively manage and resolve underperformance, non-compliance within
services.
- Ensure serious incidents are managed and addressed effectively to
- safeguard the safety and wellbeing of clients, volunteers, and colleagues.
- Uphold and protect the reputation of the organisation by ensuring the
delivery of high quality, transparent and well-respected services.
- Ensure appropriate health, safety and compliance actions are undertaken
by teams. Liaising closely with Health, Safety and Facilities Team.
- Develop effective joint working mechanisms internally and with external
agencies, including regular engagement with internal staff teams and
external stakeholders and commissioners across a wide portfolio including
but not limited to Local Authorities, Probation, Ministry of Justice, and
Central Government teams.
- Ensure that appropriate and regularly reviewed operational policies and
procedures are being followed by services.
- Participate in the on-call service rota as required acting as the senior
manager on call, which is the back up on call system available to local on
call staff.
- Ability to travel within the region regularly and occasionally stay overnight
if required.
- Actively embed the use of volunteers in all services.
- Any other duties commensurate with the role.
The successful candidate will have:
- A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel to work
- Experience working with vulnerable adults and/or people with complex needs
- At least 2 years management experience
Benefits
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Sliding salary scale with salary increases every year for the first 3 years
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
- A generous and competitive pension scheme
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- 6 weekly Reflective Practice sessions from objective, external facilitators