Service Support Assistant

We are currently working on a role for a Service Support Assistant with a Local Authority in the East Midlands, helping to ensure the smooth operation of key services in the Childrens Services Finance Team

Service Support Assistant 
Rate: £16.32 p/h inside IR35 Umbrella
Hours: 37 hours per week
Start Date: ASAP
Duration: 3-6 months initially

About the Role:

• This is a vital administrative support role within the Children’s Services Finance team, helping to ensure the smooth operation of key services. You will:
• Provide high-quality clerical and database support
• Handle sensitive information with confidentiality and professionalism
• Liaise with families, referrers, and partner agencies
• Support safeguarding processes and data quality initiatives
• Produce reports, letters, and maintain accurate records

Key Duties:

• Manage referrals and input data into case management systems
• Respond to enquiries via phone, email, and in person
• Organise meetings, take minutes, and manage correspondence
• Maintain filing systems and track service outputs
• Support financial processes and procurement tasks

Essential Requirements:

• Strong administrative and IT skills (MS Word, Excel, etc.)
• Experience in a clerical or customer-facing role
• Excellent communication and organisational abilities
• Ability to work with sensitive information and maintain confidentiality
• Flexible, team-oriented, and able to prioritise workload

If you’re interested, please apply with your updated CV and a memberof the team will be in contact!