Service Transition Manager
Recruitment Agency Reference: 7070220
Location: Remote
Duration: 12 weeks
A position has arisen for a Service Transition Manager within a leading Telecoms provider to work with the Senior Service Transition Managers to successfully shape and assure the delivery of the agreed portfolio of projects. The successful candidate must have experience working on a mobile focused readiness work stream.
Duties will include:
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Interface with teams responsible for the readiness activities and ensure the seamless delivery of requirements and management of risks during the project lifecycle
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Identify key current and future issues whilst also ensuring compliance
Work with the Senior Service Transition Managers to ensure relevant governance is in place, with appropriate gated review stages and reporting on the readiness status and plans -
Manage the delivery of an impact assessment for all teams and stakeholders.
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Build and maintain robust relationships with stakeholders both UK and where appropriate globally
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Provide reporting on a regular basis to the Delivery Teams (project and programme boards) and to the Senior Service Transition Managers / Director of Service Transition as required
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Engage with SME’s and delivery teams to understand demand and provide early insight into business impact, to ensure the necessary engagement and investment are being made to support delivery and in life service and operations
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Liaise with other business departments to facilitate and promote the use of the Service Transition governance framework
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Ensure effective warranty and early life management for project deliveries.
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Produce support models and all required documentation for project delivery in line with the process
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Collate lessons learned from all Operational areas and feed into Delivery and the Senior Service Transition Managers – ensure any actions are logged and tracked
Skills Required:
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Experience working in a Service Management/Service Readiness environment
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ITIL Foundation
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Knowledge and experience of project methodologies i.e. Agile, Prince 2
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Knowledge and demonstrable experience of Service Transition methodology
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Advanced stakeholder management, negotiation and conflict management skills
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Ability to understand complex organisational designs and structures
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Results oriented with energy and passion to achieve and exceed stretching objectives and to deliver within tight timescales
To apply for this role, or to find out about other technology jobs, please contact Renay Demoore on the Reading Recruitment team on 0118 207 1212 or rdemoore@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.