4 Month Temporary Position Requirement
Student Casework Officer
Venn Group is currently working with a private healthcare organisation for a Student Casework Officer to support the organisation
The successful candidate will be responsible for:
- To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt
- To deliver for training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases, promotes an understanding of legal and regulatory obligations, and shares best practice from across the sector
- To maintain detailed records relating to active and archived cases including precedents in the resolution of cases
- To maximise use of IT systems in the management of correspondence, documentation, record keeping and case management
It is essential the candidate has:
- Experience of dealing with student casework including investigation and supporting the Panels convened to consider appeals, complaints, and allegations of misconduct
- Experience of detailed casework investigations in a higher education or similar setting
- Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure
- Experience of providing advice and guidance to a range of stakeholders
Job Title: Student Casework Officer (Complaints)
Hourly Rate: £17 PAYE including holiday pay - £19 Umbrella
Hours: 37 Hours
Duration: 4 Months
WFH: Fully Remote
If you are interested in this position and available on short notice, please send your updated CV to Lizzie Connors lconnors@venngroup.com