A position has arisen for a Student Hub Assistant for a London University.
The Student Hub Assistant role is to provide an efficient and consistently high-quality service to all students and visitors to the Student Hub.
Job responsibilities include:
- Resolving student queries on behalf of specialist administration teams and triage complex queries
- Dealing with non-standard student enquiries
- Assisting in the delivery of an integrated student enquiry service, cross campus, and across varied communication mediums (mainly face to face, but also by telephone, email, web-based enquiry system and postal)
- Being the key point of contact and representative for designated College departments
- Collecting payments at the Student Hub via cheque and credit/debit cards
- Supporting key activities such as Biometric Resident Permit (BRP) distribution to students and Student Financial Support funding opportunities promotions
The successful candidate MUST have:
- Experience working in a similar role, ideally in a student enquiries environment
- Proven experience as a cooperative team member who can also work independently
- Experience of providing a responsive, customer-focused service – on the telephone, via electronic medium and face-to-face
- Experience of using databases to store and retrieve information
- Experience of financial procedures and cash handling
Agency Reference Number: 7100510
Hourly Rate: £16 -18
Length: 3 months, possibility to go permanent
To apply for this role or to find out about other Education Finance jobs, please contact Dannielle Day or Louis Pearson on the London Education Finance Recruitment team.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.