Support Analyst

Public Sector Recruitment Solutions

Support Analyst

Reference: 72739

Location: Dorset

Hourly Rate: £12.87 an hour via umbrella

Venn Group are currently working with an NHS organisation in Dorset, who are seeking a Junior Support Analyst to provide temporary support for at least 3 months.

This is a full-time position working on-site.

The post holder will be responsible for providing first-line support services to service users within the organisation and contribute to the smooth running of the IT departments:

• Consider and understand simple information submitted, making judgement calls where the situation may be unique, either to reject or implement changes. 
• Analyse and assess simple DTI problems and be accountable for introducing corrective measures, based on own judgment to minimise impact on services.
• Support and assist DTI managers with investigating and analysing problems within systems. Implement the solution with minimum disruption and inconvenience to users 
• Monitor stock levels for consumables and liaise with DTI managers to ensure availability.
• Plan own work schedule to deliver against DTI service level agreements
• Support operational delivery of service continuity and disaster recovery plans in respect of DTI, including major incident action plans.
• Upgrading and installing hardware under the direction of the technical support analysts or on-site engineers.
• Suggest ways to reduce costs and/or improve productivity that can be achieved through efficiencies within DTI. 
• Ensuring that the Trust digital equipment is used safely and efficiently by self and others.
• Responsibility for reporting abuse or misuse of Trust digital equipment.

 The post holder will provide and receive routine information to inform work colleagues, staff from other departments and external contacts.  Information will frequently be of a sensitive nature and confidentiality must be always ensured.

To apply for this role and for more information, please send your updated CV to Nathan John at njohn@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.