Systems Technician

Systems Technician   
Agency Reference Number: J73328

Venn Group is currently working with a Healthcare provider in Hampshire who are looking to recruit a Systems Technician support the Systems Manager in the support and maintenance of Rio and other patient record systems managed within the Systems Support Team.

Rate: £18.25 per hour via an umbrella company
Location: Hybrid – 1 day a week on site in Southampton  

Duration: 6 months  

Job Responsibilities:

• Support the day to day management and maintenance of the systems managed within the Systems Support Team including data quality reports, confidentiality and security
• Provide system administration including appropriate access controls, setting up new users, deleting old accounts and amending existing users’ details
• Ensure all incident management complies with ITIL processes
• Log all incidents onto the ICT Service desk system HEAT
• To provide on-going system configuration to support the evolving needs of services
• Monitor clinical team submissions on a monthly basis and notify team managers of submission omissions or problems
• To ensure all configuration changes and/or updates are recorded and actioned in accordance with the team processes
• Communicate regularly with users about changes, new features, tips, reminders etc.  Using the most appropriate format (newsletter, entry in staff briefing, road show)
• Provide second line support to support the correct and efficient use of the systems
• Provide expert advice and guidance on the use of the systems to users and colleagues

The ideal candidate will have:

• Experience working for a Healthcare provider or the NHS
• Knowledge of Data confidentiality and security issues in the NHS
• Previous EPR configuration and troubleshooting experience

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

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