Tenancy Advice Assistant
Required via Venn Group
Our client, a well-respected local authority in Dorset, is looking for a Tenancy Advice Assistant to join their team on a temporary basis in providing general advice to customers on housing management issues, including anti-social behaviour, rent and lettings.
Locations: Dorset
Duration: 3 Months +
Hours: 37 per week
Rate: £13.46 via Umbrella
Vacancy: J60058 / 60199
Day to day responsibilities include:
- Provide an excellent service to customers to meet their individual needs
- Undertake customer satisfaction surveys and elicit customer feedback
- Ensure that any payments received from customers are receipted in accordance with the Council’s procedures
- Deal with contacts from tenants, other residents and third parties and log such customer contact on the Council’s Housing IT system
- Provide basic advice and information to customers on housing management matters and other issues to answer customer contact
- Provide a reception service and deal with customer queries received through the integrated reception desk
- Receive complaints of anti-social behaviour and deal with these in accordance with policies and procedure
- Manage low level anti-social behaviour cases and escalate higher level cases accordingly to Housing Officers and the Anti-Social Behaviour Team
- Manage cases resulting from initial customer contact, e.g. permission for pets and changes to the tenancy agreement
- Manage cases in accordance with policies and procedure where access has not been provided for gas servicing and escalate cases accordingly to legal action
- Maintain a waiting list for garages and allocate garage tenancies in accordance with the Council’s policies and procedures
- Receive and act on advice from other members of the housing management team
Essential job requirements:
- Excellent communication and customer service skills
- Ability to work under pressure
- Proficient in the use of IT systems
To apply for this role or to find out about other Supported Housing jobs, please contact Ashleigh Clarke or Paulo Davies from the Bristol Housing Recruitment team on 0117 930 8760 or aclarke@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.