Tenancy Sustainment Officer
Venn Group are recruiting for a Tenancy Sustainment Officer for a reputable Housing Association to join their teamon a permanent basis. The post holder will provide effective tenancy management across a geographical patch, ensuring that all housing management functions are completed to a high standard. They will provide a valuable service to the community and ensure that tenants and families supported through challenging situations.
Reference: J63225
Location: Gloucestershire
Length: 6 months + (Monday – Friday)
Per Annum: £16.50 via Umbrella
Day to Day Duties:
- Manage all housing management functions: (Voids and Lettings, Rent and Service Charge Arrears, ASB and tenancy breaches, Health and Safety and Fire checks, and Repairs and Maintenance)
- Conduct compliance checks by their due date; recording and certifying them appropriately
- Facilitate access to properties and facilities for contractors and repairs teams
- Maintain a property inventory and replenish any items as required
- Confirm that properties are ready to let as soon as possible after Voids are processed
- Report and escalate incidents, accidents, and untoward events accordingly
- Report safeguarding concerns to local authorities were appropriate
- Monitor and review CCTV footage to manage any ASBs and specific or untoward events
- Review maintenance works carried out in properties, confirm completion, and report any quality issues to the Neighbourhood Manager
- To assist the Neighbourhood Manager in preparing a case for Court in relation to tenancy breach
- Act as the main point of contact and promote positive relationships for the local community
- Collect rents and service charges and respond appropriately to any arrears
- Support service users to complete Housing Benefit claims during sign ups and after changes to their tenancy and financial circumstance
- Relay any tenancy related information or concerns to the Neighbourhood Manager and Neighbourhood team
Essential Skills:
- Good housing management experience
- Access to a car
To be considered for this position and for further information on this and other roles please send an updated CV to p.davis@venngroup.comor call Paulo Davis on 0117 930 8760.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.