Tenant Participation Officer

Tenant Participation Officer

Hourly rate: £22.56 via Umbrella

Location: South West (Hybrid)

Hours: 37

Duration: 6 Months

Reference: J87888

Venn Group are currently working with a Local Authority in the South West, who are seeking a Tenant Participation Officer to promote and facilitate resident engagement/tenant participation with Homes and Landlord Services.

Main duties of the job:

• Research, prepare and present reports and briefing notes/ presentations for members, management team, service managers/ staff and service user
• Organise and supervise project work to satisfy the requirements of the Housing Scrutiny Panel/Homes and Landlord Services schedules and objectives
• Organise and attend consultation meetings/ seminars/ working groups with key stakeholders as appropriate
• Development and maintenance of comprehensive policies, procedures, training material and information on-line for tenant/leaseholder panels and staff users through consultation with all stakeholders
• Provide support to and to represent the allocated manager and ensure continuation of the project in accordance with the agreed project plan
• Assist with recruitment, retention and development of tenant/leaseholder panels as appropriate and in accordance with the tenant participation frameworks/policies
• Develop and provide training and guidance to tenants and staff in conjunction with tenant involvement policy, project and procedure development
• Resolve complex issues relating to the service and respond in a professional manner to customer driven issues

Essential Skills:

• Experience of working with tenants/residents/community/customer groups and identifying opportunities and innovative methods that encourage, generate and maintain participation
• Ability to foster and maintain effective working relationships and work collaboratively with tenants, senior managers and other stakeholders on complex issues
• Have a working knowledge of business and teamworking applications, e.g., Microsoft 365 or equivalent, including email, word processing, spreadsheet, browser, team collaboration applications

To apply for this role and for more information, please send your updated CV to Ashleigh Clarke at aclarke@venngroup.com or call 0117 930 8760