Triage Administrator

Job title: Triage Administrator

Job Reference: GFD/11245

Location: Leeds or Hull

Job description: 

We are seeking an experienced Triage Administrator to join our a a busy legal department on a temporary basis, with the for the position to become permanent. This is an exciting opportunity to work in a fast-paced, client-focused environment within a well-established law firm in either the city centres of Leeds or Hull.

The Triage Administrator will be responsible for providing a friendly, timely, efficient and high quality first response triage service to all clients/stakeholders seeking support from the firm’s Legal Advisory Service department.

In addition, the Triage Administrator will provide high quality internal support to the advisors and specialists within  the firm’s dedicated Legal Advisory Service department and other stakeholders across the business.

Key Responsibilities:

• Answer any incoming calls, carrying out a preliminary assessment including onboarding new clients, verification checks, jurisdiction checks and determining the nature of call queries in order to direct calls efficiently to the appropriate advisor/specialist/team
• Manage and respond to all emails received into various shared inboxes overseen by the Triage Team in accordance with prevailing RLAS SLA’s and KPI’s, carrying out preliminary assessments including onboarding new clients, verification checks, jurisdiction checks and determining the nature of the emails received in order to direct them efficiently and in a timely manner to the appropriate advisor/specialist/team

Requirements:

• Experience of working in a busy, fast paced call centre/contact centre environment.
• Experience of working in a front facing customer care service environment
• Able to work to competing/multiple demands and deadlines
• Attention to detail necessary as well as accurate information gathering from clients over the phone
• Computer literacy
• Knowledge of Microsoft Office applications

This is a great role for someone looking to enter the legal sector.

Hourly rate: Dependent on prior experience