Triage Worker
Required via Venn Group
Our client, a prestigious support provider requires a Triage Worker to join their team in supporting the rapid assessment of clients and ensure that data is captured and processed in a timely manner
Location: South Gloucestershire (Hybrid working)
Contract duration: 2 Months +
Hours: Full time Mon-Fri 9am-5pm
Hourly Rate:£13.80 via Umbrella
Vacancy ref number: J60846 / 60996
Day to day responsibilities include:
- Provide a first point of contact for people referred or self-referring for drug and alcohol services
- Ensure a welcoming and motivating environment for all service users and carers, especially those who are new to the system
- Undertake triage assessments, by phone and on occasion face to face
- Through consultation with the service user, assess needs and recommend the most appropriate services/agencies for assessment and treatment options
- Allocate comprehensive assessment appointments, liaising with other parts of the treatment system to ensure that appointments are made within target timescales
- Regular communication with clients, including telephone calls, letters, and texting, to confirm appointments and respond to ad hoc queries
- Ensure that requests for information are dealt with in line with agreed policies, procedures and protocols
- Complete contractual data collection and reporting requirements in relation to criminal justice clients
- Support the Data & Senior Triage Worker and Senior Criminal Justice Worker to respond to specific requests for data and intelligence to inform strategic and service planning
- Carry out all necessary administration in relation to referral/assessment casework tasks
- Act as a key contact for criminal justice partner agencies and provide required information to ensure a co-ordinated approach to support planning
Essential criteria include:
- Comprehensive computer skills with experience of using Microsoft Office products and case management systems
- A current enhanced DBS
- A driver with access to your own car (desirable)
To apply for this role or to find out about other Housing jobs, please contact Ashleigh Clarke or Paulo Davis from the Bristol Housing recruitment team on 0117 930 8760 or aclarke@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.