2nd Line Support Analyst in Bristol

Our client, a global organisation, urgently require an experienced 2^nd Line Support Analyst to undertake a long term contract.

In order to be successful, you will have the following experience:

Within this role, you will be responsible for:

Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Desk Manager or directly from users in accordance with ITIL service management and ISO20000 best practices
Problem Management - Responsible for providing workarounds for users and undertaking root cause analysis
Standards and working practices - responsible for compliance with DRDL standards and working practices for Service Support and Service Delivery and not to deviate from these without authorisation
Contributing to the provision of Service Management reporting requirements
New account set up, password resets and licence management
Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL
Configuration of new and existing Oracle Webcentre communities

This represents an excellent opportunity to secure a long term contract within a high profile and global organisation.