Complaints and information manager

Interim Complaints and Information Manager

Based in Sussex, hybrid working

Length: 6 Months

Inside IR35

We are supporting an Sussex based Local Authority to recruit for a Complaints and Information Manager to deal with an increased uptake in complaints and FOI requests across the Greenspaces team.

Key Responsibilities of the Interim Complaints and Information Manager:

• Help manage an increase in complaints and FOI requests and making sure the relevant correspondence and actions are taken as quickly as possible
• Develop a way across all service areas in the Contracts division to deal with the complaints and liaise with the Chief Executive’s Office, Councillors and Customer service
• Build a suitable Triage system with appropriate process to manage these and review how this is different across the teams within the Contracts Division to ensure it is a uniform way across all teams
• Oversee the transition of the Customer team from the current Green Spaces team to the Contractor Team 

To apply for this role or to find out about other jobs, please contact Joseph Dalton on the London Local Government Recruitment team on 020 7557 7667 or send your CV to localgov@venngroup.com

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for vouchers from a choice of high street organisations