VENNGROUP
Temporary Customer Service Advisor (Housing Experience Essential) – Urgently Required
Our client, a renowned Housing Association is seeking an experienced customer service advisor to join their customer service team. This role will require previous experience working within a housing association or housing organisation.
Position: Customer Service Advisor
Period: 3 months (with possibility of extension)
Hours: 35 hours, Mon-Fri
Location: South West London (Working remotely during lockdown)
Rate: £11-£13 per hour
IR35 status: Inside
Responsibilities:
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Providing excellent customer service to social housing tenants via the telephone
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Ensuring residents receive high levels of customer service and satisfaction in every interaction
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Using internal systems to raise repairs and carrying out inspections in person, by email and over the phone
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Make sure repairs are logged and carried out as agreed
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Deal with queries relating to tenancy matters, rent issues and complaints
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Manage customer records and ensure customer requests are recorded, prioritised and ordered correctly
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Deal with a number of internal stakeholders such as Community Services, HR, Finance, Housing, IT, Directors and Board Members
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To provide administrative support by, taking notes and maintaining spreadsheets
Desired experience:
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Excellent communication, customer service and problem-solving skills
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A thorough understanding of housing legislation such as homelessness, allocations, landlord and tenant legislation
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Previous experience in a contact centre environment
If you would like to be considered for thisopportunity or for any housing opportunities please contact the Housing Team on 020 7557 7667 for email your CV to lg7@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.
