VENN GROUP
Dispute Resolution Support Officer
Duration: 3 months (temp to perm)
Location: Remote
Clearance Required: Basic DBS
A Central Government organisation is looking for a Dispute Resolution Support Officer to support the team through the life of a case, including prioritising and responding to enquiries, distributing cases and preparing case files.
Key Responsibilities:
- Distribute cases and correspondence to relevant caseworkers and update complainant / representatives as required
- Ensure accurate document management
- Update the case work management system with complete and quality information
- Prepare files and document received as part of case investigation
- Effective management of team and departmental email inboxes
Key Requirements:
- Experience of delivering results and managing conflicting demands, sometimes to challenging timeframes, using own initiative to deliver on time
- Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
- Experience of using a case management system
- An understanding of GDPR
- Good organisational ability and accuracy / attention to detail
If you have the right experience for this role and feel your skills and experience match the requirements, or if you would like more information on the role, please contact Sara Panti on 020 7557 7667 and email your CV to spanti@venngroup.com