Job Title: Facilities Helpdesk Assistant
Job reference: 7182290/001
We are currently recruiting for Facilities Assistants within a leading Medical organisation in Greater Manchester.
Duties will include:
- Answering and logging calls to the helpdesk system, allocating and following up tasks to ensure full resolution
- Dealing with and responding to facilities calls, effectively resolving queries or escalating to appropriate service providers
- Providing professional reception duties including receiving and directing visitors for staff and meetings
- Answering telephone queries and transferring calls
- Assisting with organising meetings to include taking bookings, amendments and cancellations for rooms, catering, and audio visual equipment
- Helping produce reports on meeting room and equipment usage
- Making sure that the booked requirements are delivered to a high standard and any issues reported
- Providing first line support to video and audio conference equipment, including setting up meetings between sites along with basic fault finding on equipment
- Administering the access control system, including signing out and collection of passes, production of passes, ensuring records are kept up to date and voiding missing passes
- Making sure that service providers complete assigned tasks to the required standards
- Maintaining up to date records of assets, including the location and condition of equipment
- Supporting high profile meetings, ensuring the service provided reflects the high standards expected
- Identifying issues and escalating problems in line with the escalation process
- Providing support for the wider facilities section across all sites as required including supporting document services activities across other sites
Essential skills / qualifications:
- IT Experience including Word Outlook and Excel
- Experience working in Customer Service or in a Helpdesk Environment
Benefits include:
- Annual leave – 25 days per year increasing by 1 day for each year of service up to a maximum 30 days
- Workplace pension scheme
- Private medical insurance / health checks / childcare vouchers and more
If you meet the above-mentioned criteria, please contact Siobhan Allinson at Venn Group or apply below.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.