Interim Head of Complaints
Venn Group are currently partnered with a large healthcare organization in the North Wales area who urgently require an interim Head of Complaints to work remotely, with the requirement to attend on-site every 2-3 weeks. This is a 6 month opportunity, with potential for extension.
The key role responsibilities are:
Design, develop and implement strategies, policies, systems and processes, including the arrangements and procedures governing the management, investigation, seeking remedies, provision of redress and the learning from complaints
Ensure training for clinical staff across all disciplines, taking the approach of working alongside clinical teams to support the coordination of all serious and complex investigations
Using a range of techniques to support the timely resolution of concerns, including obtaining independent clinical advice, legal advice, promoting the use of advocacy and facilitation
Develop an integrated investigation framework for the organisation in partnership with key stakeholders
Directly liaise with Patients, families and carers to clarify areas of concern and to keep them abreast of progress and shared learning from issues raised
Taking responsibility for monitoring trends and themes and common issues arising from each area which may need themed reviews
Please note that this role does require on-site working on an ad-hoc basis, usually once every 2-3 weeks across the North Wales footprint.
To apply for this role or to find out about other Complaints roles, please contact Bethan Jackson-Jones on the Manchester Corporate Functions Recruitment team on 0161 830 1830 or email@example.com