Interim Head of Complaints
Venn Group are currently partnered with a large healthcare organization in the North Wales area who urgently require an interim Head of Complaints to work remotely, with the requirement to attend on-site every 2-3 weeks. This is a 6 month opportunity, with potential for extension.
The key role responsibilities are:
-
Design, develop and implement strategies, policies, systems and processes, including the arrangements and procedures governing the management, investigation, seeking remedies, provision of redress and the learning from complaints
-
Ensure training for clinical staff across all disciplines, taking the approach of working alongside clinical teams to support the coordination of all serious and complex investigations
-
Using a range of techniques to support the timely resolution of concerns, including obtaining independent clinical advice, legal advice, promoting the use of advocacy and facilitation
-
Develop an integrated investigation framework for the organisation in partnership with key stakeholders
-
Directly liaise with Patients, families and carers to clarify areas of concern and to keep them abreast of progress and shared learning from issues raised
-
Taking responsibility for monitoring trends and themes and common issues arising from each area which may need themed reviews
Please note that this role does require on-site working on an ad-hoc basis, usually once every 2-3 weeks across the North Wales footprint.
To apply for this role or to find out about other Complaints roles, please contact Bethan Jackson-Jones on the Manchester Corporate Functions Recruitment team on 0161 830 1830 or bjacksonjones@venngroup.com
