Head of Housing
Venn Group agency reference number: 60984
Venn Group is currently working with a large Housing Association based in the Berkshire area for a Head of Housing to effectively manage large teams and support overall operations. Below is a brief synopsis on the role,
Location: Berkshire
Hourly rate: £48.37 - £54.95
Duration: 3 months
Hours: Monday to Thursday 08:45 – 17:15, Friday 08:45 – 16:45
Day to day duties include:
- Manage performance delivery using customer feedback and implement service improvements
- Analyse and monitor teams’ performance against set KPI’s
- Oversee and facilitate the relationship between Housing Services and Customer Services teams
- Alongside the Director, strategise effectively and set service provisions across the housing teams
- Liaise with stakeholders, authorities and agencies
- Lead on budget responsibility for Housing Services, delivering value for money services – to include budget setting, forecasting and remedial action with operational managers as required
- work collaboratively with other senior leaders across the organisation to ensure end to end customer processes work effortlessly and build a one team culture and approach to delivering customer services
- Build and support a positive team culture
Essential Skills for the role:
- Previous experience running a Housing Service
- Strong communication skills
- A current enhanced DBS
- CIH Membership desirable, but not essential
To apply to any other the roles please call Liz Levett-Millett on 0118 207 1229 or email llmillett@venngroup.com and quote the agency reference number 60984
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates