Homeless Service Officer Immediately Required
Duration: 6 Weeks + Potential Extension
Location: Leicester
Hours: Shift Pattern To Be Discussed – 37.5 hours per working week
Pay Rate: £14.15 Per Hour Via Umbrella
An opening has arisen for a Support Workers within Leicestershire to work for a large charity, this role has the opportunity to go permanent for the suitable individual.
The successful candidate will be responsible for:
- Support the journey taken by people referred from offer through to sign up. Liaising with referring staff to build a picture of the support needs the tenant may have
- Provide an effective and efficient client focused accommodation allocation service, ensuring high standards of customer care, equal opportunities and fair treatment are met
- Hold regular engagement with Action Homeless Services and Estate team to fully understand tenant’s needs and backgrounds
- Sign up new tenants and to advise them of their rights and obligations under the condition of their tenancies/licence agreements and fully induct tenants into the new accommodation
- Ensure benefit applications are complete before move in and payment options are fully explained to the tenant. Carry out regular benefit checks with tenants
- Assist clients with their life skills, money management, social skills and health/ wellbeing in order to promote their independence and successfully sustain their tenancies/licences. This will also include liaising with support agencies the tenants may be involved wit
- Agree a housing management plan with all new tenants, this should include a schedule of visits and length of programme
- Be the first point of contact in all matters relating to our clients tenancies or licences e.g. housing benefit advice, arrears advice, anti-social behaviour issues including neighbourhood disputes, harassment and domestic violence
- Deal with any breaches of the tenancy / licence agreements appropriately this may include implementing our warnings and eviction procedures and investigate complaints of neighbour / anti-social disputes along with our estates team
- Carry out regular visits in accordance with the agreed plans, carry out reviews of plans and check there are no breaches in licences. Ensure a safe and secure living environment is maintained
The successful candidate will have:
- An Enhanced DBS
- Full driving licence with access to a vehicle
- Previous experience working in this position
To discuss this role in more detail and to secure this opportunity, please contact Kimberleigh Parsons on 0121 616 0660 or alternatively email kparsons@venngroup.com
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
*Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations