Housing and Support Officer

Housing & Support Officer

About the Role
We are seeking a compassionate, proactive, and organised Housing & Support Officer to join our client's supported housing service. You will work directly with residents who require housing‑related support, helping them stabilise, grow, and move towards independent living.

Hours: 35 hours per week (8:00am – 2:00pm, 10:00am – 4:00pm and 2:00pm – 8:00pm, must be available for all)
1 in 5 weekends, 10 - 6 pm on Saturday and Sunday

Salary: £29,235.65 per annum

Location: Surbiton 

Key Responsibilities

• Provide day‑to‑day housing management and support to a caseload of residents
• Monitor rent accounts, ensuring all payments are made and taking early action to prevent arrears
• Complete resident intake, assessments, and required paperwork
• Carry out Outcome Star assessments and co‑create personalised support plans
• Work collaboratively with internal teams to ensure residents receive holistic support
• Promote engagement in education, training, employment, volunteering, and progression opportunities
• Support residents to identify suitable move‑on accommodation
• Investigate and address anti‑social behaviour sensitively and effectively
• Conduct wellbeing checks, facility checks, and maintain accurate records
• Follow safeguarding procedures and report concerns appropriately

What We’re Looking For

• Experience supporting vulnerable people (housing, social care, youth work, advice, or similar)
• Strong communication and interpersonal skills
• Confidence managing challenging situations professionally

To find out more, call Laura de Ste Croix on 07441 916478 or apply with your CV to lcroix@venngroup.com. Venn Group is an equal opportunities employment agency