Housing Officer

Neighbourhood Manager Vacancy

^This role does not offer sponsorship^

A well-respected Housing Association is actively seeking a a committed and motivated Neighbourhood Manager to be responsible for delivering a proactive, high quality and customer focused neighbourhood property management service to the organisation’s residents.

Hours: 37.5 hours per week
Hyrbid: 1 day in office / remaining WFH / on patch
Duration: 2 months temporary minimum
Location: North London
Rate: Flexible

Main duties of the role:
• Manage tenancy and estate issues across multiple tenures, handling the full range of tenancy processes in line with statutory requirements
• Act as the main point of contact for residents, resolving enquiries promptly and delivering excellent customer service within KPIs
• Investigate and address tenancy breaches and housing fraud, preparing and presenting cases for court where necessary
• Lead on anti-social behaviour cases and support the creation of safe, cohesive neighbourhoods
• Collaborate with Property and Estate Services teams to ensure estates are clean, safe, and well maintained through regular inspections
• Support vulnerable residents by identifying risks and signposting to appropriate support services
• Contribute to new developments by influencing design/service planning and managing seamless handovers

Essential requirements:
• Standard DBS
• Full UK Drivers License