VENNGROUP
Interim Housing Officer – Immediately Required
Venn Group are urgently seeking an experienced Housing Officer for our client, a respected Housing Association, to provide an excellent housing management support to their residents. The candidate will be joining a successful and already established Housing team to ensure collaborative and exceptional service.
Position: Housing Officer
Hours: 35 hours per week
Location: North West London
Rate: £14 - £19 per hour
Duration: 3 months with potential extension
DBS: Basic
Responsibilities:
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Responsible for the management of allocated patch and its residents
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Act as first point of contact for residents regarding any queries associated to their tenancy
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Responding to any complaints or queries and dealing with ASB and nuisance
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Carrying out estate and property inspections, conduct health & safety checks
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Issue and raise repairs for properties and estates, and proactively manage the process to ensure resident satisfaction
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Provide housing advice and support to tenants who are in arrears and signpost to other services for additional support
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Keep records up to date and use housing IT systems efficiently
Requirements:
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Experience in housing and tenancy management working in housing organisation
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Knowledge of benefits, rent arrears process and track record of providing advice and support
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Flexible and can-do attitude, committed to provide an excellent customer service
If you have experience to match the requirements, or if you would like more information on this Housing Officer opportunity, please contact Gerda Mirauskaite on
020 7557 7667 or send your CV to GMirauskaite@venngroup.com