Interim Housing Offic
er – Immediately Required
Venn Group are urgently seeking an experienced Housing Officer for our client, a recognised Housing Association, to provide an excellent and customer-focussed housing management service to tenants and shared owners. The successful candidate will be joining a successful and already established Housing Team to ensure collaborative and exceptional service.
Position: Housing Officer
Hours: 35 hours per week
Location: Remote Working/Visiting Sites across West Sussex
Rate: £16 - £21 per hour
Duration: 3 Months (Potential for Perm)
Responsibilities:
- Responding appropriately to enquiries, comments or complaints made by residents, relatives and other agencies
- Providing excellent advice and information to residents on all matters in relation to tenancy, Welfare Benefits, Universal Credit, tenancy sustainment and community development
- Recover unpaid rents and service charges, and other charges due from residents. Set and review accurate and reasonable service charges. To include former tenant arrears, and where appropriate shared ownership
- Enforced arrears recovery policy by undertaking proactive discussions with residents and signpost to help residents maximise their income and reduce debt
- Maintain and improve standards on the Group’s schemes including carrying out regular Estate Inspections, Fire Safety Visits and tenancy audits
- Visit applicants and nominees for housing at home to assess their needs
- Sign up new tenants and inform new tenants and owner-occupiers of the obligations of landlords and tenants, the requirements of the tenancy agreement or lease, the procedures for paying rents and service charges and how to report repairs
- Acting promptly and professionally to reports of ASB and other breaches
- Undertake safeguarding and other referrals in respect of vulnerable residents or residents at risk and report all
Requirements:
- Previous experience in housing management
- Knowledge of current housing issues and procedures
- Excellent customer service
- Standard/Enhanced DBS dated over the last 12 months
If you have experience to match the requirements, or if you would like more information on this Housing Officer opportunity, please contact Dan Williams on
020 7557 7667 or send your CV to D.Williams@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.