ICT End User Services Engineer

We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions.

ICT End User Services Engineer

Start: ASAP
Rate: negotiable dependant on experience (Inside IR35)
Location: Leicestershire  

Duration: Until February initially with possible extensions

Hybrid working - 4 days a week on site in Melton Leicestershire

Responsibilities include:
• Providing technical support to end users via Service Desk software
• Managing incidents, service requests, and infrastructure works
• Supporting ICT projects and contributing to service improvements
• Maintaining ICT assets and documentation
• Ensuring high standards of customer service and technical delivery
• Collaborating with third-party suppliers and internal teams
• Upholding security standards and ICT policies

Requirements:
• Proven experience in 1st and 2nd line support within a multi-site organisation
• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)
• Familiarity with ITIL service management principles and Service Desk tools
• Experience supporting desktop/mobile environments and conducting fault resolution
• Excellent communication and documentation skills
• Ability to work under pressure and manage multiple priorities
• Desirable: Local government ICT experience and knowledge of project management methodologies

If this is a role you can support with, please get in touch!