ICT Helpdesk Technician

Venn Group are currently recruiting for an ICT Helpdesk Technician to be based at a college in Beverley (On-site) there may be occasional travel to other sites required.

The successful candidate must,

• Act as the first point of contact for staff and students to report ICT issues and faults
• Be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college
• Utilise the IT helpdesk function, logging calls and responding promptly to enquiries
• Provide campus-wide support to staff, students, conferencing events and external clients
• Assist in the collection of information and population of a college asset and licensing registers
• Test and deploy new software where appropriate.
• Provide support for college systems and infrastructure at the request of the ICT Systems and Infrastructure Team
• Troubleshoot hardware and software issues when required
• Build and replace hardware throughout the organisation and install and configure hardware and software
• Assist in documenting and develop a robust Policies and Procedures manual to allow knowledge transfer within the team and wider college

This is an on-call role (1 in 5) you will be expected to be avaialble to answer emergency calls either on an evening or weekend

1 Year experience working in an IT Support role is essential 

25 days annual leave + Bank holidays 

To apply email lholstead@venngroup.com or call 0113 234 6400