VACANCY – Income Support Advisor
Location: Stoke-on-Trent (remote)
Length: Ongoing Aug 2021
Hours: Monday – Friday, 9AM – 5PM
Pay: £20,000 per annum
Venn Group is currently recruiting for an Income Advisor to assist in the provision of an efficient and effective debt recovery service for a Housing Association.
Responsibilities of the role:
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Assist in the proactive management of current rent arrears and other debts owed to the Company
- Match services to customers’ needs by providing advice on welfare benefit, money management, availability of work incentives and assist customers to obtain independent debt advice
- Provide accurate information, advice and solutions regarding welfare reforms to affected customers
- Refer customers for advanced life chances services including Employment and skills, Money Advice and Tenancy Sustainment services
- Promote Financial Inclusion options to customers including banking, affordable loans, savings and energy efficiency advice
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Regularly review actions in respect of any debts up to Notice stage for current rent arrears and application for County Court Judgement for other debts
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Adopt a clear and assertive approach to the management of debts owed to the Company by contacting customers (including outside normal working hours) by telephone, text, email or letter to prevent debts escalating
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Take a firm but fair approach to interviewing and corresponding with customers who owe money to the Company and agree appropriate repayments
- Accept and process debit/credit card payments and set up direct debits as required
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Liaise with any external debt collection/tracing agencies engaged by the Company as required
Essential experience/requirements:
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Previous experience in an income role
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Full UK drivers’ license and access to own vehicle
To discuss this opportunity further, please contact Francesca Ellis on 0121 616 0682, or alternatively email fellis@venngroup.com with an up-to-date copy of your CV as soon as possible.
Please note that only suitable candidates will be contacted. If you have not received a response within 48 hours please assume that your application has been unsuccessful on this occasion.
Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.
