Income Officer - Immediately Required
Duration: Permanent
Location: Evesham
Hours: Monday – Friday 09:00am-17:00pm
Pay Rate: £28,868.00
An opening has arisen for an Income Officer for a large Housing Association. Said candidate will need to work closely with Neighbourhood Officers and take responsibility for the appropriate and effective action to recover rent arrears, service charges and sundry debts within a defined area.
The successful candidate will be responsible for:
- Monitor and manage the debt recovery process across all tenure types.
- Ensure that policies and procedures are followed, and contact made with debtors at the earliest opportunity, in order to minimise arrears as far as possible.
- Ensure that the ‘Pre-Action Protocol for Possession Claims’ is followed at all times throughout the recovery process.
- Work in conjunction with other members of staff to ensure that the appropriate arrears action is taken, having regard for any other breach of tenancy that may need addressing, such as nuisance, domestic abuse or condition of property.
- Provide advice and information to assist with the maximising of income, including supporting with fuel poverty, affordable loans and basic bank accounts.
- Make appropriate and timely referrals to our Money Advisors to maximise customer’s income from benefits and other welfare funding streams, providing basic welfare benefit advice at first contact.
- Signpost to external agencies where appropriate. Ensure positive working relationships are maintained to enable customers to take advantage of these services, including liaising with local, statutory and voluntary agencies and community groups
The successful candidate will have:
- Full driving license and access to a vehicle
- Previous experience working in this position
To discuss this role in more detail and to secure this opportunity, please contact Georgia Campbell (Consultant) on 0121 616 0660 or alternatively email gcampbell@venngroup.com
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
*Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations