Income Officer

Housing Income Officer

Agency Ref: J63641

We are currently recruiting for an Income Officer on a temporary basis for 3 months, with the possibility of extension.

It's covering a patch in either the home counties e.g. Hertfordshire and Bedfordshire (you'll be paid £0.45p per mile for expenses) and you will be able to be home based for any admin days.  

Responsibilities:

• Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents

• Maximising the collection of tenants, account arrears and other rechargeable income
• Ensuring that tenants are managed effectively within the policies, service plan and strategies of the organisation
• Negotiate an acceptable level of repayment of arrears explaining legal implications of non-compliance
• Manage referrals to the court service either directly or via court officers to ensure appropriate legal (where possible DIY court action) and recovery action is taken
• Provide comprehensive advice and information to tenants on rent payments, welfare benefit entitlement and debt counselling
• Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
• Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with clients
• Carry out any necessary administrative tasks as and when required

Essential Requirements:

• Experience of working in a housing association dealing with income collection and recovery
• Familiarity of managing rents and procedures around maximising income
• Knowledge and application of housing legislation such as Welfare Reform
• Court application work
• Attending court
• Full UK Driving Licence with access to a vehicle

If you are available on short notice and this role is of interest to you please submit your updated CV.