Interim Income Officer – Immediately Required
Position: Income Officer
Period: 3 months (with possibility of extension)
Hours: Full time
Location: Central London
Rate: £18 - £22 per hour
Our client, a renowned Housing Association is seeking a capable Income Officer to join their team based in Central London on an initial 3-month contract with the potential of extension. This Income Officer will proactively engage with client groups of varying needs, supporting them with managing and recovering their income to help sustain their tenancies.
Responsibilities:
- Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents
- Provide customers with advice and assistance to prevent and manage debt and access money advice
- Carry out financial health checks with customers in order to raise awareness of the availability of financial products and services
- Manage referrals to the court service either directly or via court officers to ensure appropriate legal (where possible DIY court action) and recovery action is taken
- Offer up to date advice on housing and welfare benefits in order to maximise tenants’ income and minimise rent loss
- Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
- Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships
- Carry out any necessary administrative tasks as and when required
Essential Requirements:
- Experience of working in a local authority dealing with income recovery and management
- Familiarity of managing rents and procedures around maximising income
- Experience of debt management and specifically with writing off debt
- Knowledge and application of housing legislation such as Welfare Reform
If you have experience to match the requirements for this Income Officer position, or if you would like more information on the role, please contact Dan Williams or the London Housing Team on
020 7557 7667 or send your CV to d.williams@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.