VENNGROUP
Interim Income Officer – Immediately Required
Position: Income Officer
Period: 3 months
Hours: Full time
Location: South East London
Rate: £17- £21 per hour
Our client, a respected Housing Association, is seeking an experienced Income Officer to join their team based in South East London. The main purpose of the role is to undertake a range of income collection duties relating to rent and service charge income, providing a coordinated, flexible and effective income collection service.
Responsibilities:
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To provide appropriate advice and support to residents enabling them to sustain their tenancies, providing excellent customer service
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To effectively reduce all accounts in arrears which can involve producing arrears reports and letters, drafting instructions for legal proceedings, servcing Notices, home visits, attending court
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To identify residents requiring specialist welfare benefit or financial inclusion advice and make referrals
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To liaise with the Local Authority regarding Housing Benefit claims, with the DWP regarding UC claims, and other agencies such as social services
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To respond to arrears correspondence and provide information in an appropriate format
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To monitor accounts on a weekly basis, plan own workload and ensure targets are met
Essential Requirements:
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Experience of working in a local authority dealing with income recovery and management
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Good knowledge on Welfare Reforms and Universal Credit
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Efficiency in using IT equipment and housing management software
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Basic DBS
If you have experience to match the requirements for this Income Officer position, or if you would like more information on the role, please contact Gerda Mirauskaite or the London Housing Team on
020 7557 7667 or send your CV to GMirauskaite@venngroup.com