1. Job Title: Investigations Manager (onsite working – Dependant on COVID situation)
Venn Group are currently working with a public sector organisation in the North West to recruit an Investigations Manager on an initial 3 Month contracted job.
2. Job Specification:
The main duties are as follows:
- Work autonomously as the lead manager for allocated serious incident investigations and complex complaints
- Work to the process outlined in Trust Policy the management of serious incidents requiring investigation
- Using appropriate methodologies identify and review all sources of information in relation to the incident under investigation using analytical skills to identify root causes, areas of proportionate practice and care and service delivery problems. The information may include paper and electronic records, witness statements, interviewing staff, liaising with stakeholders, service users and their families or carers
- Communicating with the service user/family throughout the investigation and ensure that at the onset of the investigation they are contacted to explain the process and discuss any issues or concerns they may have, and to ensure there is a full understanding of the issues which require investigating.
- To undertake the most complex of investigations within the Trust where, there is the most learning.
- To support the Trust in scrutinising, analyse and quality check RCA reports before executive sign off in line with Trust policy and the national framewor
- Works with the clinical champion for investigations and the Head of Clinical Governance to ensure that recommendations and actions from investigations are SMART (Specific, Measurable, Attainable, Realistic, Time-bound)
- Support the Trusts move from focusing on investigation to focus on learning
To represent the Trust at the Coroners court, when appropriate to give evidence in relation to their findings from the investigations
Need for intense concentration over a sustained period of time, particularly during the production of reports and the analysis and interpretation of information from the investigation
- To support the Clinical Champion for Investigations and the Trust with the Zero Harm quality agenda to build an open and just culture
- To provide support and guidance to clinicians undertaking investigations including initial patient safety reviews (ISARs)
- Facilitate peer group learning during and after the investigation
- Use judgment involving highly complex facts or situations which require the analysis, interpretation and comparison of a range of options
- Produce reports summarising the findings, outcomes and recommendations from investigations into serious incidents within agreed timeframes
- Liaison with service users, families and carers as required, communicating traumatic and upsetting information in a sensitive and professional manner
- Liaise with the Family Liaison Officer during investigations
- To assist in the analysis and formulation of action plans that may arise from risks/trends from serious incident investigations
- To work collaboratively with staff teams to learn lessons from serious incidents and complaints and contribute to the quality agenda
- Review and quality check investigation reports, as part of the quality check process
- Maximise opportunities for the Trust to develop its learning culture through the appropriate publicity of incidents and complaints
- To support the Incidents and Complaints Team in allocated patient safety related activities
To apply for this role or to find out about other similar jobs, please contact Bethan Jackson-Jones & Lynne Nicoll on the HR/Strat Recruitment team on 0161 830 1830 or firstname.lastname@example.org
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.