Available IT roles in County Durham
ICT Field Support Officer
An organisation in County Durham has approached Venn Group’s IT Team to secure an ICT Field Support Officer’s for a critical piece of work assisting the ICT Desktop Field Support team.
The successful candidate will need the ability to work on their own and manage themselves, as well as demonstrate excellent communication skills and a pleasant personality. They will also need a full valid UK driving licence.
Duties involve:
- Be part of a team which delivers an effective Technical Support Service to the client and its customers
- Responsible for ensuring the scheduling of work to field-based engineers across the whole of the North East and its customers
- Have the ability to prioritise work and gain extra details to enable the successful transition of the work to the ICT Field Support Engineers
- To provide consistent high quality customer service with exceeding customer expectations in the delivery of desktop support
- Achievement of internal KPIs and external SLAs
- Exceeding customer expectations in the delivery and recording of ICT equipment
- The post holder will be required to hold a full UK driving licence and have the ability to travel independently
Location: County Durham (Full address available on inquiry)
Duration: Temporary to Permanent
Rate: Band 4
Start: ASAP (June 2022)
To apply, send a current CV through to Jordan Veitch jveitch@venngroup.com on 0113 234 6400.
If you are not currently looking for work, but you have a friend or family with similar experience, please forward through their details. Any successful recommendation will receive high street shopping vouchers.