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Job Responsibilities:
- Delivering new and modified IT systems that address IT security, performance and availability requirements
- Supporting software and hardware installations, specifications, testing and service transition
- Supporting in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation
- Supporting the department’s ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management
- Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data
- Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations
- Primary functions being, Operations Centre, Service Operation and Infrastructure Services
The ideal candidate will have experience with:
- Advanced theoretical and specialist knowledge across one or more information technology platforms; Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware
- Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management
- Significant experience in leading technical problems to resolution, including team management and external suppliers
- Significant experience in project delivery of technical projects
- Experience in assisting with report writing, being operating procedures, options appraisals, risk analysis, user guides
- VMware
- Citrix
- Back end Servers
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