Duties
• On-site scheduled Technician Days carrying out 1st/ 2nd Line Support
Tasks
• Respond to Helpdesk requests both on site and remotely
• Server/ Network Troubleshooting
• Hardware and software repairs
• Deployment of hardware and software
• Carry out network documentation and reporting
• Assisting with customer sales requests
• Provide technical guidance and support to schools
Technical Skills
• 3 years or greater experience of Windows Desktop Support
• 2 Years or Greater Experience of Windows Server
• Good experience of Hardware Repair and Troubleshooting
• Experience in support of AV installations (Projectors, Interactive
Whiteboards)