Membership Services Advisor

An exciting opportunity has arisen for a Member Services Advisor to join a leading professional membership organisation. The placeholder will be responsible for delivering excellent customer service and support member engagement, retention, and recruitment

Key Responsibilities:

• Handle member queries and complaints professionally.
• Maintain accurate member records in the Salesforce CRM.
• Process renewals, payments, refunds, and applications.
• Conduct engagement calls to improve retention and address concerns.
• Ensure high levels of customer service and advocacy.
• Collaborate with other departments for efficient query resolution.
• Support financial growth by promoting membership options.

Requirements:

• Experience in outbound calling, member engagement, and retention.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and CRM systems (Salesforce desirable).
• Ability to work independently and in a team with attention to detail.
• Knowledge of GDPR and data management.

Location: Euston, Hybrid working (2 days in the office)

Rate: £17-19 per hour

Working hours: Full-time, 37.5 hours per week

Contract: 3-month temporary with scope to extend/move permanent

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out!

We are an equal opportunities organisation, welcoming applications from all backgrounds.