Interim Housing & Support Recruitment Solutions
Permanent Neighbourhood Assistant
Venn Group Social Housing Recruitment Team are currently recruiting for a Neighbourhood Assistant for our client based in Dorset to provide reliable administrative support to the Neighbourhood Officers
Location: Dorset
Hours: Full time 37.5 hours, Monday to Friday 8.30am – 5pm (a mixture of working from home, in the office and on site)
Salary: £24,847
Vacancy ref number: 7104670
Day to day responsibilities include:
· Provide administrative support to the neighbourhood officers and deal with a variety of customer queries for a patch of properties in Dorset
· Act as first point of contact for all customer enquiries to the Neighbourhood Team
· Complete mutual exchange visits and support neighbourhood inspections as required
· Maintain effective working relationships with other departments within the organisation and external stakeholders
· Manage the mutual exchange process, tenancy changes and updating tenancy records both by phone and email
· Complete administrative tasks such as letter writing, mail merges, keep records up to date and electronic filing
· Carry out inspections, liaising with other organisations and completing paperwork withinagreed timescales and completing the sign ups with customers
· Support the Neighbourhood team with routine inspections
· Manage change of tenancy requests
· Maintain records and administrative systems for the Neighbourhood Team
· Enforce and support the landlords’ strategy of Safety First and Rent First
· Identify and report any safeguarding concerns
Essential Skills:
· A background in Housing Management with experience dealing with tenancy enquiries
· Ability to manage your own workload and enjoy being part of a team
· Full UK drivers licence and access to own car
To apply for this role or to find out about other Housing jobs, please contact Branwen Johns or Ellen McGill from the Bristol Housing recruitment team on 01179 308760 or bjohns@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.