Neighbourhood Officer
Agency Reference Number: 7076040
Venn Group is currently working with a large housing association who is currently recruiting for a Neighbourhood Officer to deliver comprehensive, proactive and adaptable Housing and Neighbourhood Management Services to all their customers.
Rate: £15.10 - £18.67 per hour
Hours: Mon – Fri, 9am – 5pm
Location: Hampshire
Duration: 3 months
Job Responsibilities:
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Working with customers to increase customer satisfaction within the Neighbourhood locality
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Managing tenancies through with an emphasis on collaborative multi-agency working.
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Keeping up to date with Policy and Procedure changes and applying within your day to day work
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Investigating suspected cases of tenancy fraud and take responsive action to address any issues
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Dealing with any tenancy breaches in a timely and professional manner. Agreeing next steps and taking action when appropriate
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Dealing with enquiries, face to face and by telephone, letters or email
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Carrying out neighbourhood inspections and other routine visits, scheduling visits based on risks and needs
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Managing any change of tenancy requests
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Enforcing and supporting the landlords’ strategy of “Safety First and Rent First”
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Identifying and reporting any safeguarding concerns in line with policy and procedures
The successful candidate will have:
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Housing management experience across large, multisite housing associations
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Experience in dispute resolution
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The ability to communicate effectively with customers and handle enquiries in a confident, professional and competent manner
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Great organisation skills
To apply for this role or to find out about other Housing or Supported Housing jobs, please contact CameronHester on the Reading Corporate Services recruitment team on 0118 207 1229 or email chester@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.