Receptionist

We are currently recruiting on behalf of a social housing provider in Southwest London. The client is looking to bring in a compassionate and hardworking Housing Receptionist on a permanent basis. The postholder will provide a responsive, polite and efficient service dealing with a wide range of customer enquiries on rent, transfer, repairs and other housing management related issues.

Hours: 35 hours per week | Monday to Friday | 08:00 – 16:00

Location: Southwest London

Contract Type: Permanent

Salary: £25,000 - £26,500

Interview available on 11.12.2025

Key duties:

• Deliver a comprehensive, high-quality, customer-focused service that ensures every interaction reflects our commitment to excellence
• Proactively meet and strive to exceed both personal and organisational performance targets, service standards, and objectives
• Manage the company’s lobby and reception area, providing a warm, professional welcome and efficiently directing visitors including customers, contractors, suppliers, and job applicants
• Offer clear, practical advice to tenants and leaseholders, delivering consistently high levels of customer care in line with the Cowley RMO Customer Service Strategy
• Handle inbound telephone enquiries covering a broad range of housing management matters, with a strong focus on logging, progressing, and resolving repair requests promptly and accurately

The successful candidate will have:

• Experience gained dealing with the public face to face and over the telephone
• Understanding of customer care principles

To apply for this excellent opportunity or to find out more information on other opportunities available in more local areas to you, don’t hesitate to contact Marc Kilroy on 07441 916478 or mkilroy@venngroup.com as soon as possible.